Customer Service
Technology Made Easy
Today's students are the most technically oriented generation in history. They demand truly advanced programs.
Many years and millions of development dollars have made the Capsim business simulations the richest, most reliable, yet easiest-to-use business simulations for instructors and students.
Beyond that, our large, experienced support team will answer your every question and make sure your simulation succeeds beyond your expectations.
Unlimited Training — It's Free, Quick & Easy
Capsim provides unlimited, one-to-one training demonstrations via webinars. The guided demonstrations are a wonderful way to keep fully up to speed. Instructors may schedule demonstrations as many times as needed, and
at different stages of course integration. Free 1-to-1 demonstrations are scheduled at your convenience, to commence anytime from 9:30am - 11:00pm EDT, (Mondays through Thursdays), and 9:30am - 8:00pm EDT Fridays.
In addition, general support and assistance is available to professors
(all times are US Eastern Time):
9am – 12 midnight (Mondays through Thursdays), 9am – 9pm Fridays, 9am – 7pm Saturdays (EMAIL only), and 4pm – 12 midnight Sundays.
Professor and Instructor Support
In 2001, a large state university on the west coast of the U.S. did a faculty technology survey of 89 professors from their business school. The results: 36% said they never used computers in the classroom. 22% had never used a computer to prepare any type of classroom presentation. Why? 51% said they didn't have time. And 45% said they didn't have the requisite skills.
Capsim professors needn't worry about time or skill level. Unlimited assistance, training, and support is provided. From initial course design, introduction preparation, simulation management, results assessment, assistance with debriefs, to wrap-up exercise suggestions, Capsim provides a wide variety of resources.
| Just-In-Time Professor Resources - Professor tutorials - Analyst coaching report - Searchable help files - Brief A/V presentations - Slide shows - Toll free support line - Online support center request system |
Student Support
Capsim students experience a rich, state-of-the-art educational programs. Printed materials, web site tutorials, the "Coach" and other instructional support tools serve as powerful "Just-In-Time" training resources. If questions arise, Capsim is available to help.
The Capsim support system addresses student needs in a variety of ways.
Capsim staff members provide unlimited live (toll-free for U.S. and Canadian callers) telephone support directly to students, from 9:00am to 9:00pm (US Eastern Time), Mondays through Fridays. Questions about simulation rules, results, market conditions, tactical trade-offs and technical issues are fielded by courteous, knowledgeable, professional experts. The Capsim staff also monitors an online Support Center
until 11pm Eastern time, weekdays, and on weekends.
| Contact Capsim Support Team: • Toll Free Support (U.S. & Canada): 877-477-8787 • Phone support (Outside the U.S.): • Email: |
Online Support Center
A complete history of every support ticket submitted by students — and Capsim support team responses - is easily accessible. Instructors and students use the same system to request support help.
Learn more about Capsim support, leadership in online learning environments, and outstanding technical infrastructure.
Now that the simulation is over, I just wanted to take a second to thank the...support team...for the help you provided over the past couple of months. Our company may not have won the competition, but the Capstone experience exceeded all expectations and vividly brought to life a variety of academic concepts. Capstone is without a doubt the best e-learning tool I encountered during my 3+ years in grad school. 
Jim,
University of Colorado, Denver
I thought the simulation and materials were terrific, as were your backup services… Lawrence S. Zacharias,
University of Massachusetts, Amherst