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What is a Balanced Scorecard? Print
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What is a Balanced Scorecard?
Customer Perspective
Internal Business Perspective
Innovation and Learning Perspective
Financial Perspective
Since its introduction in 1992, the Balanced Scorecard approach to enterprise management has enjoyed a rapid rate of adoption in a variety of industries. More than just a grouping of financial measures, it is a strategic assessment tool that can accurately portray a business unit's strategic progress. The Balanced Scorecard asks managers to consider their business from four perspectives:
  • The Customer
  • Internal Business
  • Innovation & Learning
  • Financial
Note that only one perspective focuses on the financial metrics. The implication: Focusing only on financial assessments of performance is not enough to improve an organization. Foundation® includes many measurable and actionable variables — exactly the type of metrics used in the Balanced Scorecard. Since its introduction in 1992, the Balanced Scorecard approach to enterprise management has enjoyed a rapid rate of adoption in a variety of industries. More than just a grouping of financial measures, it is a strategic assessment tool that can accurately portray a business unit's strategic progress. The Balanced Scorecard asks managers to consider their business from four perspectives:
  • The Customer
  • Internal Business
  • Innovation & Learning
  • Financial
Note that only one perspective focuses on the financial metrics. The implication: Focusing only on financial assessments of performance is not enough to improve an organization. Foundation® includes many measurable and actionable variables — exactly the type of metrics used in the Balanced Scorecard.

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